Expanded email messaging
- Email is more closely integrated into the platform's messaging services, including survey invitations, reusable templates and test sends from Communications.
- Personalised content and survey links help you create messages tailored to each recipient.
Email visibility in Message History
- Filter Message History by email, see subject lines in the message list and open individual messages to view their formatted content.
- Expanded delivery reporting provides more specific information about failures, including full mailboxes, oversized messages and rejected content.
Automated data imports through API 3.1
- Submit respondent data directly from external systems using a configured Data I/O import process.
- Imports user defined field mappings and can apply custom transformations, with success or failure information returned for submitted records.
- This supports automated survey workflows without a manual file upload.
Upgraded rich-text editor
- A new editor provides text formatting, colours, lists, links and image uploads, alongside HTML source editing and a full-screen view.
- An integrated field selector lets you insert survey and respondent information into your content.
Custom survey navigation
- Customise the labels of Previous, Next and Stop buttons, or hide individual buttons at supported points in a survey.
This gives you more control over the wording and navigation presented to respondents.
Additional respondent journey options
- Survey completion settings now include an Unsubscribe action with a configurable parameter.
- Embedded data also gains a dedicated Respondent Reference type to support workflows that need to carry respondent identifiers.
Connected account management
- Users can see whether their account is linked to Google or Facebook and disconnect that link from their account settings.
Refreshed brand identity
- The platform continues to evolve with a refreshed brand identity, while retaining the service and support customers know.
The release also includes usability and reliability improvements to Communications loading, email-template editing, sample imports and Data I/O configuration.